Shipping policy
Shipping & Delivery
Shipping Policy
All orders are processed within 1 to 2 business days (excluding Sundays and bankholidays) after receiving your order confirmation email. You will receive anothernotification when your order has been shipped.
Shipping Rates and Estimates
We offer a tracked shipping service with the following estimated transit times:
United States: 6-12 Business Days
United Kingdom & Europe: 6-12 Business Days
Canada, Australia, New Zealand: 7-14 Business Days
Please note: All shipping times stated above are estimates.
How Do I Check the Status of My Order?
Once your order has been shipped, you will receive an email notification from usthat includes a tracking number you can use to check its status. Please allow 48
hours for the tracking information to become available.
If you haven't received your order within the time frames stated above, afterreceiving your shipping confirmation email, please contact us at support@glossom.cc with your name and order ID number, and we will
happily look into it for you.
Refunds, Returns, and Exchanges
We offer a 60-day money-back guarantee for all products. Customers can
return used or unused products within 60 days of receiving them for a full refund.
Please note that customers are responsible for the cost and arrangement ofshipping the product back to us. Refunds will be issued to the original payment
method after the returned item has been received and inspected.
In the event that your order arrives damaged in any way, please email us assoon as possible at support@glossom.cc with your order number and a photoof the item's condition. We address these on a case-by-case basis and will work
towards a satisfactory solution.